POD Management officially commenced their service today. All private residents should have already received a Welcome Letter and a unique reference to log contact details onto the POD system.
Housing Association tenants may not have received letters yet as currently all correspondence has to go via the Housing Associations. We will be looking to agree with the Housing Associations that POD can send correspondence in relation to estate management directly to properties in the future.
There is some new information on the website which explains the responsibilities of, and differences between, the Residents Management Company, the Managing Agent (POD) and the CRCG.
Don’t forget to log issues via the CRCG website for the time being as notified on 25th July however there is no need to log issues in relation to Highways as everything is already logged and being worked on with Bellway with a view to resolution by the end of August. The City Council is watching progress to ensure all planning requirements are adhered to.
I will be working closely with POD over the coming weeks to assist with the ongoing mobilisation and to ensure key issues identified are addressed. I am confident that a new era working in partnership with POD Management will be far more productive than that with the previous managing agent! 🙂
Andrew Wright, Interim Director
Channels (Chelmsford) Management Company Ltd