As you will be aware, POD Management commence delivering their service for us on 1st August 2019. Over the coming weeks, POD will be implementing a live system whereby RMC Directors will be able to view and track progress of issues that have been raised. Residents will also ultimately have access to an overview of the status of issues to provide assurance that they are being managed appropriately in a timely fashion.
However for the next two months, whilst the handover of management takes place, estate related issues should be raised via the CRCG website ‘Log A Concern’ page.
This will ensure there is a robust audit trail and that during on-going mobilisation, RMC Directors can check that all issues raised are appropriately logged by POD on their system and are being dealt with accordingly. Once POD’s systems are fully up and running, issues will be logged directly with POD and as such there should be no need for doing so via the CRCG website.
POD Management may need to contact you in relation to a logged issue and you will note that the website form now asks for contact details to be submitted. Any personal information submitted will be held by POD Management only for the purpose of formally recording, dealing with and resolving estate management issues raised.
Please note that all issues relating to your property must be resolved through the normal channels (generally Bellway Customer Care) and any submissions of this nature will not be logged!