As all residents will be aware we have been experiencing an unreliable and unacceptable service from First for the 51 bus and as a result Rachel has been keeping a log for the last 3 months of cancelled and delayed buses as notified by residents of the Bellway Channels Estate.
She has forwarded the ‘Bus Log’ to First with her complaint on multiple occasions, both personally and in the name of the Community Group. Unfortunately no response has been received and we are aware that other residents have also complained themselves. Bellway, who provided significant funding to ‘pump prime’ the service, has also contacted First and at the time of writing has received no response.
Our local MP, Kemi Badennoch, has been advised and we have tried to involve Bususers.org (Alternative Dispute Resolution Body) and the Office of the Traffic Commissioner, who we are still to hear back from.
The Residents Community Group has however made some significant progress with a contact representing the company which undertook the original procurement of the 51 Bus Service on behalf of developers. An investigation is due to take place and the ‘Bus Log’ will be used as evidence in this process. Once this investigation has taken place and we have more information to share, we will provide a further update.
Going forward it is imperative that we keep recording when a bus is cancelled or delayed by over 10 minutes at any designated stop so that we have evidence of continued failures.
We have tried to simplify this process and as such if the bus is cancelled or delayed please can you contact Rachel using the form on the Channels Residents Community Group website. Due to the number of occurrences currently being flagged, it will be far easier for her to track than via social media where posts quickly become lost in long news feeds.
As a final note, whilst we are aware just how frustrating this issue is, we do not want to jeopardise our chances of reaching a resolution and as such please be mindful that berating the bus drivers is not likely to help our cause. Please be assured that the Community Group is making progress on your behalf and we will provide updates accordingly.
Channels Residents Community Group